Contact

Get in Touch with Furnivo

We're here to help with any questions about our furniture, your order, delivery or returns. Whether you need product advice, support with an existing order or simply want to learn more about Furnivo, our friendly customer service team is ready to assist you.

Contact Details

You can reach us using any of the methods below. We aim to respond to all enquiries as quickly as possible and will always do our best to provide clear, helpful answers.

Email

Email address: contact@furnivo.shop

Email is often the quickest way to get in touch, especially for non-urgent enquiries or detailed questions. We typically respond within 24 hours during business days (Monday to Friday). Please include your order number if your enquiry relates to an existing purchase — it helps us assist you faster.

Telephone

Phone number: +44 7447 205992

Prefer to speak to someone directly? Give us a call. Our telephone support is available during our business hours (see below), and we'll be happy to discuss your order, answer product questions or guide you through our delivery and returns process.

Postal Address

If you need to write to us by post or return an item, our address is:

Furnivo
Princes Street
Edinburgh
EH1 1BE
United Kingdom

Please note that correspondence by post may take longer to process than email or telephone contact. For returns, please refer to our Returns & Refunds Policy for full instructions, including how to notify us before sending anything back.

Business Hours & Response Times

Our customer service team is available:

Monday to Friday: 9:00 AM – 5:00 PM (UK time)
Saturday and Sunday: Closed

We aim to respond to all email enquiries within 24 hours on business days. If you contact us outside our business hours or at the weekend, we'll get back to you on the next working day. During busy periods (such as sales events or holidays), response times may be slightly longer, but we always strive to help you as quickly as we can.

Order, Delivery & Dispatch Enquiries

If your question relates to an existing order, delivery or dispatch, here's what you need to know:

Order Confirmation & Tracking

Once you place an order, you'll receive an email confirmation at the address you provided during checkout. When your order is dispatched, we'll send you tracking information so you can follow your delivery every step of the way.

Standard delivery time: Orders are typically delivered within 3–5 working days from dispatch. Please allow additional time for order processing before dispatch (usually 1–2 business days).

Shipping cost: Delivery within the United Kingdom is FREE — we do not charge for standard shipping to UK addresses.

Where Is My Order?

If you haven't received a dispatch notification or your tracking information shows a delay, please contact us using the email or phone details above. Have your order number ready, and we'll look into it straight away. Occasionally, courier delays or address issues can occur — we'll work with you and our delivery partners to resolve any problems quickly.

Delivery Issues

If your furniture arrives damaged, incomplete or doesn't match what you ordered, please contact us immediately (ideally with photographs of the issue). We'll arrange a replacement, refund or other resolution in line with your statutory rights under the Consumer Rights Act 2015. Your satisfaction is important to us, and we'll always do our best to put things right.

Returns & Refunds Enquiries

We want you to be delighted with your Furnivo purchase. If something isn't quite right, we're here to help.

Your Statutory Right to Cancel (14 Days)

Under UK law (the Consumer Contracts Regulations 2013), you have a statutory right to cancel your order within 14 days of receiving your goods, for any reason. To exercise this right, you must notify us (by email, phone or post) within the 14-day period. You then have a further 14 days to return the item(s). The goods must be in their original condition, unused and in original packaging wherever possible.

For full details on how to cancel, what to do with the goods and our obligations to refund you, please see our Returns & Refunds Policy page.

Our Voluntary 30-Day Return Window

At Furnivo, we go further. As a voluntary goodwill policy, we allow you 30 days from delivery to return eligible items for a refund or exchange, provided they meet our return conditions (unused, original packaging, etc.). This extended window is in addition to your statutory rights and gives you extra time to be sure you're happy with your purchase.

Please note: this 30-day policy is contractual and voluntary — it does not alter your statutory 14-day cooling-off right, which always applies. For faulty goods or items not as described, the Consumer Rights Act 2015 provides additional protections at any time.

Returning an Item

Before returning anything, please contact us to let us know. We'll provide return instructions and, where applicable, a return reference or authorisation. Send returns to the postal address shown above, and keep proof of postage — we recommend using a tracked service, as you are responsible for the safe return of the goods during the statutory cancellation period. For voluntary returns under our 30-day policy, the same applies.

For more information on return costs, refund timescales and conditions, see our dedicated Returns & Refunds Policy page.

Product & General Enquiries

Got questions about a specific piece of furniture, dimensions, materials, colours or assembly? We're happy to help. Drop us an email or give us a call — our team knows our products inside out and can provide detailed information, suggest alternatives or discuss customisation where available.

If you're unsure which item is right for your space, or you'd like advice on matching pieces from our collection, just ask. We love talking about furniture and helping customers find exactly what they need.

Data Protection & Privacy

Your privacy matters to us. Any personal information you provide when contacting us (name, email, phone number, order details) is processed in accordance with UK GDPR and the Data Protection Act 2018. We use your data solely to respond to your enquiry, manage your order and provide customer service. We will never share your details with third parties for marketing without your consent.

For full details on how we collect, use and protect your personal data, please read our Privacy Policy.

Feedback & Suggestions

We're always looking to improve. If you have feedback about your experience with Furnivo — good or bad — or suggestions for new products or services, we'd love to hear from you. Your input helps us serve you and future customers better. Send your thoughts to contact@furnivo.shop with "Feedback" in the subject line.