Shipping policy

Furnivo is pleased to offer free shipping worldwide on all orders. There is no minimum order value required. All prices displayed on our website are inclusive of VAT where applicable, and shipping costs are waived for all destinations. This page sets out our delivery areas, processing and delivery times, tracking information, and what to do if your parcel is delayed or damaged.

Delivery Areas

We deliver to customers across the United Kingdom and internationally. Our standard delivery service covers:

  • United Kingdom: All UK mainland addresses, including England, Scotland, Wales and Northern Ireland. We also deliver to the Isle of Man, the Channel Islands and most offshore UK territories.
  • International: We ship to destinations worldwide. Delivery times and any applicable import duties vary by country (see below).

If you are unsure whether we can deliver to your address, or if you require delivery to a remote or restricted location, please contact us at contact@furnivo.shop or call +44 7447 205992 before placing your order.

Shipping Costs

Furnivo offers free shipping on all orders worldwide. There is no minimum order value, and no additional delivery charge will be added at checkout, regardless of your location or the size of your order. All prices shown on our website are the final prices you pay, inclusive of VAT where applicable; shipping is always free.

Order Processing & Handling Time

Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday to Friday, excluding UK public holidays. Once your order has been dispatched from our warehouse, you will receive an email confirmation with your tracking details. Please ensure that the email address you provide at checkout is correct and that you check your spam or junk folder if you do not see our dispatch notification.

Delivery Times

Once your order has been dispatched, estimated delivery times are as follows:

  • United Kingdom: 3–5 business days from dispatch
  • Rest of World: 14–28 business days from dispatch

These are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including customs processing, public holidays, adverse weather, courier delays, or remote delivery locations. We will always endeavour to meet these timescales, but Furnivo cannot be held liable for delays caused by third-party carriers or customs authorities.

If your order has not arrived within the estimated timeframe, or if you require an urgent delivery, please contact us and we will investigate with the carrier on your behalf.

Delivery Methods & Carriers

We work with reputable courier partners to ensure safe and timely delivery of your order. Carriers are selected based on your delivery address and may include Royal Mail, DPD, Evri (formerly Hermes), and international services such as DHL or other tracked postal networks. The carrier assigned to your order will be confirmed in your dispatch email. All shipments are trackable (see below).

Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's tracking portal. You can use this tracking number to monitor the progress of your delivery in real time. If you prefer, you may also track your order via our website by visiting your account order history (if you checked out as a registered customer).

Please allow up to 24 hours after dispatch for tracking information to become active. If your tracking link is not working or you have not received a tracking number within two business days of your order confirmation, please contact us at contact@furnivo.shop.

Delivery to Your Address

Our couriers will attempt delivery to the address you provide at checkout. Please ensure that your delivery address, including postcode, is accurate and complete. If no one is available to accept the parcel, the courier will leave a card with instructions for redelivery or collection from a local depot or safe place, in accordance with the carrier's standard procedures.

It is your responsibility to provide a safe and accessible delivery address. If a parcel is returned to us as undeliverable due to an incorrect, incomplete or inaccessible address provided by you, you may be required to pay for re-shipment. If you need to update your delivery address after placing an order, please contact us immediately; we cannot guarantee that changes can be made once dispatch has occurred.

Partial Deliveries & Multiple Parcels

If your order contains multiple items, they may be dispatched in separate parcels or at different times, depending on stock availability and warehouse location. Each parcel will have its own tracking number, and you will receive a separate dispatch email for each shipment. All parcels are shipped at no additional cost to you.

If you receive only part of your order and have not received notification of a further dispatch, please contact us and we will confirm the status of the remaining items.

Customs, Import Duties & Taxes (International Orders)

For orders delivered outside the United Kingdom, your parcel may be subject to import duties, taxes and customs clearance fees levied by the customs authority in your country. These charges are determined by the destination country and are the sole responsibility of the recipient; they are not included in the price you pay to Furnivo and are not covered by our free shipping offer.

You may be contacted by the courier or customs authority to pay these charges before your parcel is released for final delivery. Furnivo has no control over these fees and cannot predict their amount. If you refuse to pay import duties or if a parcel is abandoned at customs, any refund will be subject to our Returns & Refunds policy, and you may be responsible for the cost of return shipping or restocking fees.

We recommend checking with your local customs office regarding potential import charges before placing an international order. Furnivo is not responsible for delays caused by customs processing.

Delayed Deliveries

While we aim to deliver all orders within the estimated timeframes, delays can occasionally occur due to factors such as:

  • Courier operational issues or capacity constraints
  • Adverse weather or transport disruption
  • Customs inspections or paperwork (for international orders)
  • Incorrect or incomplete delivery address
  • Public holidays or industrial action

If your order has not arrived within the estimated delivery window, please first check the tracking information provided. If tracking shows that the parcel is delayed or if no update has been recorded for several days, contact us at contact@furnivo.shop or call +44 7447 205992 and we will open an investigation with the carrier.

Under the Consumer Rights Act 2015, goods must be delivered within a reasonable time, which is generally considered to be 30 days unless a longer period has been agreed. If your order does not arrive within 30 days and we are unable to provide a satisfactory resolution, you are entitled to cancel your order and receive a full refund.

Lost Parcels

If tracking information indicates that your parcel is lost in transit, or if it has not been delivered and the carrier confirms it cannot be located, please contact us immediately. We will open a lost-parcel claim with the carrier and, once confirmed, will arrange either a replacement shipment or a full refund, at your choice, at no cost to you.

We ask that you allow a reasonable investigation period (typically 10–15 business days for domestic orders, longer for international) before a parcel is formally declared lost. You will not be out of pocket: we will ensure you receive your order or your money back.

Damaged or Faulty Items on Delivery

All orders are carefully packaged to minimise the risk of damage in transit. However, if your parcel arrives damaged, or if the items inside are broken, faulty or not as described, please follow these steps:

  • Inspect your parcel on delivery: If the outer packaging is visibly damaged, make a note of this (and photograph it if possible) and inform the courier at the point of delivery if feasible.
  • Contact us immediately: Email contact@furnivo.shop within 48 hours of delivery with your order number, photographs of the damage (both outer packaging and the item itself), and a description of the problem.
  • Do not discard packaging: Retain all packaging, including boxes, padding and labels, until the issue has been resolved. This may be required for carrier claims or return collection.

We will arrange for a replacement to be sent, or issue a full refund (including any delivery charge, if applicable), in accordance with your rights under the Consumer Rights Act 2015. If the item is faulty or not as described, you are entitled to a repair, replacement or refund, and you will not be required to pay for return shipping of the faulty item—we will arrange collection or provide a prepaid return label.

If you discover a fault or defect after initial inspection but within a reasonable time of delivery (up to 30 days), the same process applies: contact us with photographs and details and we will resolve the issue promptly.

Unsuccessful Delivery Attempts

If the courier is unable to deliver your parcel (for example, because no one was available to sign for it, or access to your address was restricted), they will leave a notification card or send an email or SMS with instructions for redelivery or collection. Most carriers will attempt delivery two or three times before returning the parcel to their depot.

It is your responsibility to respond to the courier's redelivery instructions within the timeframe they specify. If a parcel is returned to us because you did not arrange redelivery or collection, we will contact you to arrange re-shipment. You may be required to pay the cost of re-shipping if the return was due to your unavailability or failure to respond to the courier.

If you know you will be unavailable, you may be able to nominate a safe place or neighbour for delivery, or arrange for the parcel to be held at a local depot or collection point. Contact the carrier directly using the tracking details provided, or contact us and we will assist where possible.

Changes to Delivery Address or Delivery Instructions

If you need to change your delivery address or provide special delivery instructions after placing your order, please contact us immediately at contact@furnivo.shop or +44 7447 205992. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been dispatched.

Once a parcel is in the carrier's network, any address change must be requested directly with the courier using the tracking information provided. Furnivo cannot be held responsible if a change of address is not actioned in time, or if the carrier's policy does not permit address changes in transit.

Re-Delivery Charges

We offer free worldwide shipping on your first delivery attempt. However, if a parcel is returned to us due to an incorrect or incomplete address you provided, your refusal to accept delivery, or your failure to collect the parcel from the carrier's depot within the specified timeframe, you may be charged the cost of re-shipping the order to you. We will contact you to confirm the re-delivery charge before dispatching the parcel again.

Delivery During Peak Periods

During busy periods such as Black Friday, Christmas, bank holidays, and seasonal sales, order volumes increase significantly and courier networks may experience delays. We strongly recommend placing your order well in advance if you require delivery by a specific date. While we will do everything possible to dispatch orders promptly, delivery times during peak periods may be longer than the estimates provided above.

We will notify customers of any known delays or service disruptions via email and on our website. Furnivo cannot guarantee delivery by a specific date and is not liable for delays caused by increased demand or courier capacity issues during peak periods.

Your Statutory Rights

Your statutory rights under UK law are not affected by this Shipping & Delivery policy. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, you are entitled to:

  • Delivery within a reasonable time (typically 30 days unless otherwise agreed)
  • Goods that match their description and are of satisfactory quality
  • A repair, replacement or refund if goods are faulty or not as described
  • A full refund if delivery is significantly delayed and you choose to cancel

Nothing in this policy removes or restricts those rights.

Contact Us for Delivery Questions

If you have any questions about delivery, tracking, or the status of your order, please contact us:

Our customer service team will respond to email enquiries within one business day (Monday–Friday, excluding UK public holidays). When contacting us about a delivery issue, please provide your order number and, where available, your tracking number, so that we can assist you quickly.

Updates to This Policy

Furnivo reserves the right to update this Shipping & Delivery policy from time to time to reflect changes in our logistics partners, delivery areas, or operational procedures, or to comply with legal requirements. Any changes will be posted on this page with a revised "last updated" date. The version in effect at the time you place your order will govern that transaction.

This page was last updated on the date of generation. Please review our Terms & Conditions and Returns & Refunds pages for related information about your rights and our policies.