Track My Order

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Track My Order

We want you to stay informed every step of the way. Here's how to track your Furnivo order and what to expect.

Find Your Tracking Information

When your order ships, we automatically send you an order confirmation email to the address associated with your account. This email contains:

Your order number
Tracking number
Carrier information (USPS, UPS, FedEx, DHL, or other)
A direct link to track your package

Tip: Check your spam or promotions folder if you don't see the email in your inbox. Add orders@furnivo.com to your contacts to ensure future emails arrive safely.

Track Your Package Directly

You have two easy ways to track your order:

Option 1: Click the tracking link in your email — This is the fastest way. Simply click the link in your shipping confirmation email, and you'll be taken directly to your carrier's tracking page with your package information already loaded.

Option 2: Use the carrier's website — If you prefer, you can visit your carrier's website and enter your tracking number manually:

Expected Delivery Timeframes

Our shipping times depend on your location and the shipping method you selected at checkout:

Location	Expected Delivery Time
United States (Standard Shipping)	7-14 business days
International Orders	15-30 business days

Please note: Delivery times are estimates and begin after your order is processed and ships from our warehouse. Orders typically process within 1-2 business days. Delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control.

Tracking Hasn't Updated in 5+ Days?

Don't worry—this is more common than you might think. Here's what to do:

Wait a bit longer: Tracking updates can sometimes lag 24-48 hours behind the actual movement of your package, especially for international shipments.
Refresh the tracking page: Clear your browser cache or try accessing the tracking link from a different device.
Check your email again: Make sure you have the correct tracking number from your confirmation email.
Contact us: If tracking still hasn't updated after 5 days, reach out to our support team with your order number and we'll investigate on your behalf.

We understand the uncertainty can be frustrating. Our team is here to help if something seems off.

Your Package Is Overdue

If your package hasn't arrived within the expected timeframe, we're here to help:

Contact Furnivo Support

Please reach out to our customer service team with the following information:

Your order number
Tracking number
Order date
The date you expected to receive your package
Any other relevant details

Email: support@furnivo.com

Response Time: We aim to respond within 24 business hours.

Once we receive your message, we'll:

Investigate the status of your package
Contact the carrier if necessary
Work toward a solution, which may include a replacement or refund

Frequently Asked Questions

Can I change my delivery address after my order ships?

Once your order has shipped, it's in the carrier's hands. However, contact us immediately at support@furnivo.com with your order number, and we'll do our best to help coordinate with the carrier to modify the delivery address if it hasn't been delivered yet.

Why is my tracking number not working?

This can happen for a few reasons: the package is still being processed at the warehouse, there's a slight delay in the carrier updating their system, or the tracking number may not have been entered correctly. Wait 24 hours and try again, or contact us for help.

Do international orders require a signature?

Signature requirements depend on the carrier and destination country. Check your tracking page for delivery instructions specific to your package.

What if my package shows as delivered but I haven't received it?

Check with neighbors or household members who may have received it. If you still can't locate it, contact us immediately at support@furnivo.com with your tracking number, and we'll file a claim with the carrier and work toward a resolution.